Refund policy

At Damascus Pocket Knives, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below:

1. Eligibility for Returns

  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
  • Custom or personalized orders are non-refundable unless there is a manufacturing defect.

2. Initiating a Return

  • To initiate a return, please contact us at custompocketknife@gmail.com with your order number and reason for the return.
  • We will provide you with a return authorization and further instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

  • If you need to exchange an item for the same item or a different product, please follow the return process above, and place a new order for the replacement item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a replacement or refund. Please include photos of the damage in your email.

7. Contact Us

Thank you for choosing Damascus Knives! We appreciate your support and strive to provide you with the highest quality products.